Frequently Asked Questions

We accept Visa, Mastercard, American Express and Discover through our secure card processor. All card details are entered on an encrypted page and are never stored on our servers.

Yes. The price on the product page is the price at checkout. Shipping is free, and duties and taxes on international orders are already included.

If the order has not shipped yet, email us with your order number and we will change or cancel it. Once a parcel is with the carrier it has to be handled as a return.

Shipping is free on every order, with no minimum spend.

Your order is dispatched from our warehouse and a tracking link is emailed the moment it leaves. Delivery time after that depends on your address and the carrier handling it. If you need a fixture by a particular date, email us before you order and we will tell you honestly whether it can be done.

Email us with your country before you order and we will confirm whether we can deliver to you, what it costs and how long it takes. We would rather tell you up front than accept an order we cannot fulfil.

Yes. A tracking link is emailed the moment your parcel leaves the warehouse. You can also check progress any time on the Track My Order page.

Thirty days from delivery. The fixture needs to be unused and in its original packaging. Start a return by emailing us with your order number.

Email us with your order number to start a return and we will send you the return address and confirm the postage arrangements before you send anything back. Nothing is deducted from your refund without telling you first.

Photograph the damage and the packaging before you throw anything away, then email us within 48 hours of delivery with your order number. Carrier claims need those photographs.

Plug-in wall lamps need no wiring, you mount the bracket and plug them in. Hardwired sconces, ceiling lights and flush mounts connect to your mains supply and should be fitted by a qualified electrician. Every product page states which type it is.

Each product page states whether a bulb is included. Fixtures described as integrated LED have the light source built into the unit and do not take a separate replaceable bulb.

The path lights and spotlights we stock are rated for permanent outdoor installation. Check the IP rating on each product page against how exposed the position is. A fixture under a covered porch can be less protected than one standing in an open bed.

For living rooms and bedrooms, 2700K reads as warm and restful. For kitchens, bathrooms and work areas, 3000K to 3500K stays comfortable while making it easier to see detail. Outdoors, 2700K keeps planting looking natural.